F.A.Q

Dear Customers,

If you have any questions you can message us and speak to our 24/7 Customer Support Team on our website: www.yoffa.us  

Or, if you can not find the Message Icon in your browser Please email us at yoffa.us@gmail.com or go to our Facebook Fan Page and our 24/7 Customer Support Team. 

 

What's the return policy?

  • Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Free items are non-returnable
  • Please do not send your purchase back to the manufacturer.

 

Why my shipping tracking number isn't trackable.
  • Please allow anywhere from 2-8 business days for shipping carrier's system to update the tracking information. 
   
Do you sell my details to any other companies?
  •  We value your trust. Your personal details will never and ever be sold to third parties.
 
How safe is it to place an order on your site, will you have access to my bank details?
  • Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
  • Yoffa itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
  • Alternatively you can make payment through our additional payment provider Paypal.

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